| Priority Support Services | Response Within | Hourly Rate | Hours of Solution Within |
| Priority 1 | |||
| Website is not accessible or operational, or errors cause a detrimental effect on the customer's business. No operational workaround exists | 1 hour |
$115.00 | M-F 8:00AM - 6:00PM EST* |
| $150.00 | All other times | ||
| Priority 2 | |||
| Web site is causing a negative effect on the customer's business. A temporary work around can be employed. | 12 Hours |
$105.00 | M-F 8:00AM - 6:00PM EST* |
| $140.00 | All other times | ||
| Priority 3 | |||
| Web site is having a narrow limited effect on the customer's business is intermittent, or occurs less than once per business day. | 24 Hours |
$85.00 | M-F 8:00AM - 6:00PM EST* |
| $120.00 | All other times | ||
| Website Support Services | Hourly Rate |
Hours of Solution Within | |
| POP email support, includes password resets, account creation technical assistance | $85.00 | M-F 8:00AM - 6:00PM EST* | |
| $120.00 | All other times | ||
| FTP, directory, DNS and statistical support | $85.00 | M-F 8:00AM - 6:00PM EST* | |
| $120.00 | All other times | ||
| * (excluding holidays) | |||
| Additional Services | |||
| POP Accounts | $2.50 per account in excess of hosting agreement, larger blocks can be purchased at further discount | ||
| Storage | $7.50 per 1 GB increments in excess of hosting agreement | ||
| Bandwidth | $7.50 per 1 GB increments in excess of hosting agreement | ||
Contact DeVore at 440-232-3846 to find out which Web Hosting solution is right for your organization.
